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Customer Support
Your Business doesn’t clock off at 5, so neither we do. With an efficient
Team behind us around the clock, we keep your Creo Systems running smoothly.
We’re on call/online/onsite 24/7 giving you complete support when you need it most. We are here to help you succeed.
We’re able to access your system instantly, no matter wherever in this world you are. This gives us the chance to remotely tap into your venue, and get it all back on
track faster, eliminate downtime and hiccups and get back to what’s important –
Serving your loyal customers.
Features
Email and Chat Support
For merchants who have a simple question or would rather spell out the problem (literally), email and chat support are great platforms to leverage for quick responses.
Phone Support
Nothing beats the comfort of knowing help is just a phone call away. Talking through a question is sometimes the quickest, most effective problem-solving method.
POS Training
The best retail POS systems will have an abundance of on-demand resources such as videos, documentation, or webinars that cover everything about you need to know about how to use the POS system.
Installation, Training and Support Package when Implementing our System
Setup will include
full data entry, integrating bar-coding system, linking all the client
computers to one database over the main server if exists, assigning user rights and permissions, creating and designing forms for invoices, delivery, receipt/payment
vouchers with company logo and making the formulas for selling big items as for
assembly.
Training will include
Hand on all the features of our program with examples and tests before fully integrating to our software, and ensuring that all the functionalities are being well explored and well used in the right way after the migration to our software.
The 1 year support will include
Remote support through built in team viewer software or on call support in case of emergencies to repair system errors, misuse leading to system instability, backup retrieval and system updates.
The support will cover
Software problems during a whole year starting from the date
of full setup for the Software.
Get the right system for
Your business!
